Frequently Asked Questions

Q – What is a remnant?

A – A remnant is a room-sized per cut piece of roll goods sold a discounted price, Inserra's hand measures and rolls all displayed remnants.

Q – How do I calculate sqft/sqyds?

A – square foot is calculated by length X width, square yards are calculated by length x width divided by nine.

Q – How long will it take to get my floor installed?

A – Installation will usually take around 7 – 10 days, in stock carpet can be done in 2 – 5 days.

Q – Does Inserra's use their own installers?

A – Inserra's installers are all fully insured subcontractors. Our installers are all true professionals and work for us 5 days a week. We take great pride in only using the best installers in the area. Inserras installers do not get paid for any job until job is completed and the customer is happy.

Q – How do I get an estimate?

A – Just call the store at any time or submit our online form and we will send one of our professional estimators to measure and price your job for free with no obligation to buy or high-pressure sales tactics!

Q – How long do special orders take to come in?

A – The ordered material usually takes 3 – 5 business days to arrive, as long as material is in stock at the mill (stock and estimated delivery can be checked before order is made).

Q – What is the return policy?

A – Inserra's will take back anything that was purchased from stock, return policy on special orders will vary and may be subject to restock fee, discuss with your salesman at time of purchase.